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Confidential · Operational Infrastructure

Revenue
Infrastructure
For High-Risk
Industries.

Immobilaire BPO delivers multilingual acquisition, retention, live chat, customer support, CRM, and VIP infrastructure for operators scaling across Southeast Asia.

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Operations · Live All Systems
Active Pods
14
+2 this week
DB Delivered
12.4K
+18% MoM
Conversion Velocity · 30d + 23.6 %
01SG · VIP Pod+ 31.4%
02MY · CS Tier-2+ 24.1%
03ID · TM Outbound+ 18.7%
Operational Capacity · As of Q2 2026 Verified internal metrics
RM 11M+
NGR Generated
6
Markets Supported
120+
CRM Campaigns
9
Active Operators
6
Languages
24/7
VIP Operations
Services

Operational Pods,
Engineered.

Twelve specialized capabilities, deployed as integrated pods. Each pod runs against shared SOPs, CRM systems, and accountability structures — not stitched-together vendors.

01 / 12

Telemarketing Operations

Outbound conversion engines targeting acquired databases. Lead-to-FTD optimization with documented scripts and shift coverage.

02 / 12

Player Retention

Lifecycle-driven retention programs. Cohort segmentation, reactivation campaigns, and churn-defense systems for recurring revenue.

03 / 12

VIP Management

High-touch account handling for top-percentile players. Dedicated managers, personalized lifecycle, escalation protocols.

04 / 12

CRM Reactivation

Database segmentation and dormant-player recovery. Multichannel campaign execution synced to client CRM stack.

05 / 12

Revenue Operations

End-to-end revenue infrastructure: acquisition, conversion, retention, VIP — bound under aligned-growth NGR partnerships.

06 / 12

Live Chat Operations

Real-time engagement across web chat, Telegram, WhatsApp. SLA-bound response times with QA-monitored interaction quality.

07 / 12

Customer Service Infrastructure

24/7 multilingual support delivered through trained pods. Knowledge bases, escalation tiers, and omnichannel routing.

08 / 12

Inbound Support

High-volume inbound handling for player queries, KYC, deposits, and account issues. Tracked-resolution methodology.

09 / 12

Outbound Operations

Strategic outbound across reactivation, conversion, and VIP outreach. Compliance-aware scripting and call-quality scoring.

10 / 12

Affiliate / KOL Growth

Creator and influencer sourcing for ad-hoc acquisition campaigns. Campaign-based scope, not ongoing program management.

11 / 12

Multilingual Support

English, Mandarin, Malay, Bahasa Indonesia, Tagalog, Thai. Native-speaker pods sized to GEO-specific player demographics.

12 / 12

Sales Infrastructure

CRM pipelines, lead scoring, conversion funnels. Plugged into client systems — no parallel dashboards, no data silos.

Omnichannel

Communication
Infrastructure.

Player engagement no longer happens through a single channel. Immobilaire pods operate across the seven critical touchpoints — synchronized, logged, and SLA-bound.

Live Chat
Web · App
WhatsApp
Business API
Telegram
Bots · Channels
Email
Lifecycle Sequences
CRM Messaging
Native Integration
Voice Calls
Inbound · Outbound
VIP Direct
Dedicated Manager
VIP
Premier · Tier 1
SG · Mandarin · Online
Active
您好，我想确认本周的VIP奖励是否已经发放？14:22
已为您查询，本周奖励已于30分钟前发送至账户，请查收。如有任何问题随时联系。14:23
感谢回复。另外想了解下周的活动安排。14:24
下周的VIP专属活动详情已发送至您的邮箱与Telegram。14:25
Type a message…
Languages

Multilingual
Revenue Operations.

Native-language pods, sized to GEO-specific player demographics. Localization is not translation — it is cultural conversion advantage at scale.

EN / 01Global
English— Global Operations

Universal coverage across all SEA markets. Default tier for international VIP and corporate communications.

ZH / 02Greater China + SEA
Mandarin— Chinese Market Coverage

High-value Mandarin-speaking player segments across MY, SG, and adjacent SEA verticals. Critical for VIP retention.

MY / 03Malaysia
Malay— Malaysia Localization

Bahasa Malaysia native pods. Anchor language for the largest Immobilaire operational footprint.

ID / 04Indonesia
Bahasa— Indonesia Expansion

Indonesian-language pods supporting expansion into the largest archipelago iGaming market.

PH / 05Philippines
Tagalog— Philippines Outreach

Tagalog and Taglish coverage for Philippines-targeted operators and PAGCOR-adjacent platforms.

TH / 06Thailand
Thai— Thailand Market Access

Thai-language access for operators targeting Thailand's high-velocity offshore gaming segment.

Verticals

Industries
We Serve.

Operators in regulated, high-velocity, and high-risk verticals. Each industry brings its own player psychology, compliance posture, and revenue model — Immobilaire pods are configured per vertical, never generic.

01
iGaming
02
Online Casino
03
Crypto
04
Forex
05
Betting
06
Affiliate Networks
07
VIP Programs
Results

Performance,
Quantified.

Operational metrics tracked across active partnerships. NGR figures generated under aligned-growth NGR participation structures.

RetentionLive
+ 37%
Retention Growth
Average uplift across cohort-based retention pods deployed in Q1–Q2 2026.
ChurnLive
– 42%
Churn Reduction
Reduction in 30-day dormancy rates following CRM reactivation deployment.
CoverageLive
3×
SEA Market Scaling
Average GEO expansion within first six months of operator engagement.
VIPLive
68%
VIP Reactivation
Recovery rate on dormant VIP segments through dedicated account-management protocols.
CRMLive
+ 24%
CRM Conversion
Sign-up to first deposit conversion improvement after pipeline restructure.
EngagementLive
7.4×
Omnichannel Engagement
Average increase in cross-channel touchpoints per active player after deployment.
Engagement

From Brief
to Production.

A structured four-phase deployment that moves from operational audit to revenue-bearing infrastructure within weeks, not months.

01
Consultation

Confidential briefing. Operational audit of current stack and revenue gaps.

02
Strategy Mapping

Pod composition, GEO mix, language coverage, SLA structure. Bespoke to scope.

03
Team Deployment

Trained pods deployed with SOPs, integrations, and reporting active from day one.

04
Revenue Optimization

Continuous performance tuning under aligned-growth NGR partnership structure.

The Invitation

Build A
Revenue Machine.

Scale Beyond Traditional Outsourcing.

Schedule Consultation Contact Operations Team
Services

Twelve Capabilities.
One Operating Layer.

Every Immobilaire engagement deploys a curated subset of these twelve capabilities, calibrated to the operator's GEO mix, vertical, and growth phase. Pods integrate through shared SOPs, CRM, and accountability — never as separate vendors.

/ 01

Telemarketing Operations

Outbound conversion engines targeting acquired databases. Documented call scripts, multi-shift coverage, lead-to-FTD optimization, and per-agent performance scoring. The default starter capability for operators with a database but no conversion infrastructure.

/ 02

Player Retention

Lifecycle-driven retention systems. Cohort segmentation by deposit behavior, recency, and game preference. Automated reactivation triggers paired with human-led interventions on high-value segments. Built to defend recurring revenue, not chase one-off campaigns.

/ 03

VIP Management

High-touch account handling for top-percentile players. One-to-one Account Managers with multilingual coverage, personalized lifecycle protocols, escalation pathways, and discreet communication channels. Operators retain VIP relationships even when their internal teams cannot scale.

/ 04

CRM Reactivation

Database segmentation and dormant-player recovery. Multichannel campaign execution synchronized to the client's CRM stack — we plug into your system, we don't ask you to migrate. Reactivation playbooks tuned to vertical and player type.

/ 05

Revenue Operations

End-to-end revenue infrastructure: acquisition, conversion, retention, and VIP — bound under aligned-growth NGR partnerships. The full ecosystem deployment, available to operators ready to externalize the operational layer entirely.

/ 06

Live Chat Operations

Real-time engagement across web chat, Telegram, and WhatsApp. SLA-bound response times, QA-monitored interaction quality, and shift-pattern coverage that maps to player activity windows — not call-center business hours.

/ 07

Customer Service Infrastructure

24/7 multilingual support delivered through trained pods. Knowledge bases, escalation tiers, omnichannel routing, and compliance-aware handling for KYC, deposits, and payment queries. The operational floor every operator needs and rarely runs well in-house.

/ 08

Inbound Support

High-volume inbound handling for player queries, KYC verification, deposit issues, and account problems. Tracked-resolution methodology with documented first-contact resolution rates and time-to-close metrics.

/ 09

Outbound Operations

Strategic outbound across reactivation, conversion, and VIP outreach. Compliance-aware scripting, regulated dialing windows, and call-quality scoring. Handled by trained agents — never auto-dialer farms.

/ 10

Affiliate / KOL Growth

Creator and influencer sourcing for ad-hoc acquisition campaigns. Campaign-based scope, never ongoing affiliate program management. Sourcing, coordination, and campaign delivery within defined creative briefs.

/ 11

Multilingual Support

Native-speaker pods across English, Mandarin, Malay, Bahasa Indonesia, Tagalog, and Thai. Sized to GEO-specific player demographics. Localization is cultural conversion advantage — not translation cost.

/ 12

Sales Infrastructure

CRM pipelines, lead scoring, and conversion funnels integrated directly with client systems. No parallel dashboards, no data silos. The infrastructure operators wish they had built internally three years ago.

Engage

Compose
Your Pod.

Three standardized tiers. One bespoke consultation track for everything else.

Book Consultation Explore Industries
Verticals

High-Risk.
High-Velocity.

Immobilaire serves operators in seven verticals where speed, language, and operational resilience determine market share. Each vertical brings its own player psychology, compliance posture, and revenue model.

VERTICAL · 01SEA WIDE

iGaming

The anchor vertical. Online casino-adjacent, sports book, and integrated gaming platforms. Pods configured for 24/7 multi-language coverage, KYC-aware support, and player lifecycle management across acquisition, retention, and VIP.

VERTICAL · 02MY · SG · ID

Online Casino

Slot, live-dealer, and table-game operators. Higher-velocity transaction volume, tighter retention windows, and aggressive VIP segmentation. Operational pods sized to peak-hour player demographics.

VERTICAL · 03SEA + Adjacent

Crypto

Crypto-native platforms operating in regulatory grey zones. Player support spans on-chain transaction queries, wallet support, and compliance-aware KYC handling. Specialized agents required — not generic CS staff.

VERTICAL · 04Global

Forex

Retail forex brokerages and CFD platforms. Conversion-heavy environments with sophisticated player segmentation. Telemarketing and CRM operations tuned for high-CPL, high-LTV economics.

VERTICAL · 05SEA Wide

Betting

Sportsbook, racing, and event-betting platforms. Engagement spikes around fixture calendars, requiring elastic pod capacity. Multilingual real-time chat is operational floor, not differentiator.

VERTICAL · 06Cross-Vertical

Affiliate Networks

Affiliate operations and traffic-network owners. Operational support for KYC, conversion tracking, and partner relationship management. Note: ongoing affiliate program management is not in Immobilaire scope.

VERTICAL · 07All Verticals

VIP Programs

Standalone VIP-program operations, irrespective of underlying vertical. Highest-touch service tier. Dedicated Account Managers, discreet communications, and personalized lifecycle protocols.

CUSTOMCONSULTATION

Bespoke Vertical

Adjacent verticals, hybrid models, or new-market expansion outside the standard seven. Engaged through Tailored Infrastructure Consultation. Custom scope, custom pricing, custom architecture.

Request Consultation
Engage

Your Vertical,
Operationalized.

Discovery call. Confidential by default. NDA on request.

Schedule Consultation
About

Operational
Infrastructure,
By Design.

Immobilaire BPO was built for the operators traditional outsourcing companies cannot serve and generic agencies do not understand. We work confidentially with high-velocity revenue businesses across Southeast Asia.

/ 01 — Position

We are not an agency. We are infrastructure.

Most outsourcing companies sell hours. Immobilaire sells operational infrastructure — pods of trained agents, integrated CRM, multilingual coverage, and acquisition systems wrapped under aligned-growth NGR partnerships.

The distinction matters. When operators buy hours, they remain responsible for direction, training, supervision, and outcome. When operators engage Immobilaire, they receive a managed operational layer that runs against documented SOPs and shared accountability.

/ 02 — Track Record

Built on numbers, not promises.

Since 2023, Immobilaire's playbook has generated RM 10M+ in NGR across Malaysia and RM 1M+ in NGR in Singapore. Active partnerships continue under 25–30% NGR participation structures.

Those numbers were generated when operators ran the formula with their own manpower under our data and SOP supply. The current packages bundle Immobilaire-trained operational pods directly — meaning the documented track record is the floor, not the ceiling.

/ 03 — Coverage

Southeast Asia, natively.

Immobilaire operates across Malaysia, Singapore, and Indonesia, with extension capacity into the Philippines and Thailand through native-language pods. Cross-border iGaming requires more than translated agents — it requires cultural conversion advantage, regulatory awareness, and locally-calibrated lifecycle programs.

We do not serve markets we do not understand. Geographic expansion is consultation-driven, not opportunistically promised.

/ 04 — Principles

How we operate.

/ 01
Confidentiality
No client logos. No public case studies. References on request, under NDA.
/ 02
Aligned Incentives
25% NGR participation ties our economics to operator post-acquisition outcomes — not to vanity metrics.
/ 03
Operational Discipline
SOP-driven pods, documented escalation paths, QA-scored interactions. No improvisation.
/ 04
Long-Term Engagement
24-month minimum partnerships. The unit economics — and the trust required to share NGR — only work at depth.
Engage

Speak
Confidentially.

Initial conversations are exploratory and protected. We work under NDA from first call.

Schedule Consultation
Contact

Begin a
Confidential
Conversation.

We respond to qualified operator enquiries within one business day. All conversations are protected by mutual NDA from first message.

Confidentiality Standard

All Engagements
NDA-Protected.

Mutual non-disclosure is signed before scope discussions begin. Client identities are never disclosed publicly.